OBSIDIAN OPERATIONS MANAGEMENT

 

Our Mission

Our mission is to partner with our clients to provide value by monitoring and redesigning business practices to create the highest level of efficiency and profitability. We strive to assist our clients in standing out amongst their peers. We do not want to be the biggest, but we want to be the best.

 

Our Values

Our clients are our livelihood. Honesty and integrity are core values that we want to always keep at the forefront in our when interacting with our clients, internal colleagues, our competition, and members of our community.

 

Why Us

Our expert staff has over 20 years of experience in providing operations management solutions to over 30 different industries ranging from small businesses to large Fortune 500 organizations. We have assisted with designing and controlling the process of production and redesigning business operations in the production of goods and/or services.

Our niche is people management by way of managing the administrative business practices aimed at ensuring maximum efficiency within a business, which in turn helps to improve profitability.

We utilize resources from staff, materials, equipment, and technology, by converting these inputs into efficient and effective outputs on both day-to-day and strategic levels within an organization.

Optimized Output – We optimize and improve processes that have a heavy impact on the product or service. This usually leads to higher output, lower defect rates, and lower costs.

Competitive Advantage – Through research and discovery, we believe that optimized output leads to a higher quality product and/or services. This allows your organization to stand out from the competition, gaining new customers.

We can also assist with providing outsourced management in:

• Employee Performance Evaluations
• Project Management
• Retail General Management (Multi Location)
• Onsite Coordinator
• Change Management (Reduction of Force)
• Recruiting Expansion
• Customer Service Improvement/Mystery Shopping
• After Hours On Call Management Support